Ascendrix Systems Limited. Company No SC869897, registered in Scotland, UK. Trading as Ladder of Growth. Registered office: Chestney House, 149 Market Street, St Andrews, Fife KY16 9PF. These Terms and Conditions are governed by the law of Scotland. Your statutory rights as a UK consumer (under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, PECR, and UK GDPR / DPA 2018) apply UK-wide and are unaffected.
1. Introduction
These Terms and Conditions (the “Terms”) govern your use of the websites, products and services operated by Ascendrix Systems Limited, trading as Ladder of Growth (“we”, “us”, “our”, “Ascendrix”, or “Ladder of Growth”). By using our websites or buying any of our assessments, you are agreeing to these Terms. These Terms apply to you as a consumer purchasing one of Ladder of Growth’s own assessment products — currently the ADHD Operating Profile, the Anxiety Assessment, and the Burnout Risk Assessment. If you took an assessment on our platform but under a different brand (for example a Head Trash or Fearless Birthing assessment), please refer to that brand’s own terms — not these. We operate the platform for those products as a data processor on behalf of the brand owner; the contractual relationship in those cases is between you and the brand owner, not Ascendrix. If you do not agree with any part of these Terms, please do not use our websites or purchase our assessments.
2. Who we are and how to contact us
- Legal entity: Ascendrix Systems Limited
- Incorporated: in Scotland on 13 November 2025, company number SC869897
- Registered office: Chestney House, 149 Market Street, St Andrews, Fife KY16 9PF
- Trading as: Ladder of Growth
- General enquiries: hello@ladderofgrowth.io
- Legal, compliance, refund and data-protection enquiries: jj@ladderofgrowth.io
- Websites covered by these Terms: https://ladderofgrowth.io and https://ladderos.com
3. Orders and payment
3.1 Placing an order. When you complete the checkout flow on one of our websites and submit payment, you are making an offer to buy the assessment(s) in your basket. The contract between us is formed when we accept your payment and send you an order confirmation by email. Until that confirmation is sent, no contract exists. 3.2 Prices and VAT. Prices for our assessments are displayed in pounds sterling (GBP). Ascendrix is not currently registered for UK VAT, so the price you see is the price you pay (no VAT is added). If we become VAT-registered, we will update this clause and the price displays accordingly; the VAT position at the moment of purchase is the one that applies to that purchase. 3.3 Currencies. We accept payment in three currencies through Stripe: pounds sterling (GBP), US dollars (USD) and euros (EUR). Prices are displayed and charged in the currency of the storefront you’re buying from, and we don’t convert currency at the point of sale. If your card is held in a different currency from the one you’re charged in, your card issuer may apply its own exchange rate or conversion margin. We have no control over and are not responsible for rates or charges applied by your card issuer. 3.4 Payment processor. We use Stripe to process payments. By making a payment you agree to Stripe’s own terms. We do not store full card details; payment data is held by Stripe. See our Privacy Notice for more on this. 3.5 Pricing errors. If we mistakenly display a price that is obviously incorrect (for example because of a manifest typing or system error), we may refuse the order and refund you in full. We will tell you promptly if this happens.
4. Immediate delivery and your cancellation right
4.1 Your statutory cancellation right. As a UK consumer buying digital content online, you normally have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 4.2 Waiver at checkout. Because the report we produce is generated specifically for you the moment we receive your payment, our checkout flow asks you to confirm — by ticking a clearly-labelled checkbox above the Pay button — that:
- (a) you want your report to be generated and delivered to you immediately, and
- (b) you understand that, by giving that consent, you lose your 14-day right to cancel as soon as the report has been generated.
4.3 Consequence of the waiver. If you tick that checkbox and we then generate your report, you no longer have a right to cancel the purchase or to demand a refund under the 14-day cancellation right. Our Refund Policy explains the limited circumstances in which we will still refund you (most importantly: you can still get a full refund if you contact us before your report has been generated — for example if you paid by mistake). 4.4 If you did not tick the checkbox. If for any reason payment was completed without the immediate-delivery checkbox being ticked, your 14-day cancellation right is preserved in full. Contact us at jj@ladderofgrowth.io and we will refund you on request within the 14-day window.
5. Delivery of your report
5.1 How and when you receive the report. After your payment is confirmed, our system will generate your personalised report and deliver it to you immediately. Delivery is typically completed within five minutes; we will normally email you a secure link from which you can read or download the report. 5.2 Access to your report. The link we email you is unique to you. It uses a long random token that we generate at the moment of purchase; it is not guessable and not enumerable. You can return to that link to read or download your report at any time, indefinitely, for as long as we operate the Ladder of Growth platform. If we ever discontinue the platform we will give you reasonable notice and an opportunity to download your report before access is removed. 5.3 Look after the link. Treat the link like a password — anyone with the link can read your report. We will resend the link to your original email address on request (contact jj@ladderofgrowth.io). We cannot send it to a different email address without verifying that you control the original address. 5.4 If you don’t receive your report. Check your spam folder first. If you still cannot find it within an hour of payment, email jj@ladderofgrowth.io with the email address you used and the approximate purchase time and we will help. If we are unable to deliver your report at all, you are entitled to a full refund under the Refund Policy.
6. Accounts
At the date of these Terms, you do not need to create an account to buy or receive an assessment from us. We use email-linked tokenised access to deliver your report. If we introduce accounts at a later date we will update these Terms accordingly.
7. Use of your report — what you can and can’t do
7.1 Personal use licence. When we deliver your report to you, we grant you a personal, non-exclusive, non-transferable, royalty-free licence to read, store, print, and use your report for your own personal purposes. 7.2 Sharing with your own healthcare or coaching professionals. You may share your report with your own GP, psychiatrist, clinical psychologist, therapist, counsellor, coach, or any other professional you have engaged to support your personal wellbeing or development. This is exactly the kind of use we expect; nothing in these Terms restricts it. 7.3 What you may not do. You may not, without our prior written permission:
- (a) publish your report in any public forum, including social media, blogs, podcasts, video platforms, or anywhere else where it could be seen by people who are not your personal healthcare or coaching professionals;
- (b) sell, sublicense, redistribute or commercialise your report or any part of it;
- (c) use your report (or any part of it, including the questions, the scoring, or the report text) to train or fine-tune any AI / machine-learning model;
- (d) attempt to reverse-engineer the underlying assessment instrument, scoring, or report-generation logic;
- (e) misrepresent the report as a clinical diagnosis, a medical or psychiatric opinion, or any kind of formal certification.
7.4 We own the assessment, you own your data. The underlying assessment instrument — the questions, the scoring logic, the report-generation prompts and templates, and all related intellectual property — is owned by Ascendrix and protected by intellectual-property law. Your personal data and your specific answers belong to you, and we hold them on the basis set out in our Privacy Notice.
8. The nature and limits of our assessments — important
8.1 Not a clinical diagnostic tool. Our assessments are structured self-assessments designed to help you understand patterns in how you operate. They are not clinical diagnostic tools, not medical devices, and not a substitute for assessment, diagnosis, or treatment by a qualified healthcare professional. 8.2 AI-generated, advisory only. Your report is written by an AI engine (currently Anthropic’s Claude API) using your scored responses. The output is advisory and reflective. AI-generated content can occasionally contain errors, inaccuracies, or contextually inappropriate suggestions. You should treat the report as a thinking aid, not as expert advice. 8.3 Seek professional support where appropriate. If you are concerned about ADHD, anxiety, burnout, your mental health, your physical health, or any other matter that the assessment touches on, please consult an appropriately qualified professional. Nothing in your report should be relied on as a substitute for that. 8.4 In crisis? If at any point while taking an assessment or reading your report you feel distressed or in crisis, please stop and contact your GP, NHS 111, the Samaritans (116 123 in the UK and Ireland), or another appropriate support service. We are not a crisis service.
9. Acceptable use of our websites
When using ladderofgrowth.io or ladderos.com, you agree not to:
- (a) use the websites in any way that is unlawful, fraudulent, or harmful;
- (b) interfere with, disrupt, or attempt to gain unauthorised access to any part of our infrastructure, including by scraping at scale, running denial-of-service attacks, probing for vulnerabilities (other than through the responsible-disclosure route described below), or attempting to bypass authentication or rate limits;
- (c) submit knowingly false information in order to obtain a report under a false identity or for someone other than yourself;
- (d) submit content that is unlawful, defamatory, obscene, abusive, threatening, infringing of intellectual-property rights, or that contains malicious code;
- (e) use any automated tool or script to interact with our websites beyond what we expressly permit.
Responsible disclosure. If you identify a security vulnerability in our systems, please report it to jj@ladderofgrowth.io. We will not pursue legal action against good-faith security research that is conducted within the limits of our incident-response policy.
10. Suspension and termination
We may suspend or withdraw your access to our websites and to any report we have delivered to you if we reasonably believe you have materially breached these Terms — in particular section 7 (use of your report) or section 9 (acceptable use). Where the breach is capable of being remedied, we will normally give you notice and a reasonable opportunity to fix it first. Where it is not capable of remedy (for example, you have already published your report publicly), we may act immediately. Suspension or termination of access does not by itself entitle you to a refund. You may stop using our websites and services at any time. You can ask us to delete your account-equivalent records by emailing jj@ladderofgrowth.io; we will action that consistently with the data-protection rights set out in our Privacy Notice.
11. Re-takes
We have not finalised our policy on re-takes of assessments at this stage. If you wish to re-take an assessment you have already taken, please contact us at jj@ladderofgrowth.io and we will discuss the options.
12. Privacy and cookies
Our handling of your personal data is governed by our Privacy Notice. Our use of cookies on our websites is described in our Cookie Policy. Both documents are incorporated into these Terms by reference. Your statutory rights under the UK General Data Protection Regulation and the Data Protection Act 2018 apply throughout the UK and are not affected by these Terms.
13. Refunds
Our Refund Policy is incorporated into these Terms by reference. The headline rule is that we will refund you in full if you contact us before your report has been generated (so, for example, if you paid by mistake), but we cannot refund you once the report has been generated and made available to you — because you consented at checkout to immediate delivery and to waiving your 14-day cancellation right. Your statutory rights under the Consumer Rights Act 2015 (including in respect of digital content that is faulty, not as described, or not fit for purpose) are unaffected.
14. Our liability to you
14.1 What we don’t try to exclude. Nothing in these Terms limits or excludes our liability for:
- (a) death or personal injury caused by our negligence;
- (b) fraud or fraudulent misrepresentation;
- (c) any liability that, under the law of Scotland, cannot be limited or excluded — including liability under the Consumer Rights Act 2015 in respect of digital content, services, or your statutory rights as a consumer.
14.2 What we do limit. Subject to section 14.1, our total liability to you in connection with any single assessment purchase (whether in contract, delict, breach of statutory duty, or otherwise) is limited to the amount you actually paid us for that assessment. 14.3 What we are not liable for. Subject to section 14.1, we are not responsible for:
- (a) any decision you make (or do not make) on the basis of the report, including any medical, psychiatric, psychological, financial, professional or personal decision;
- (b) any loss that is not a reasonably foreseeable consequence of our breach of these Terms;
- (c) any business loss (loss of profits, loss of business, loss of opportunity, loss of goodwill) — our assessments are sold to consumers for personal use, not for business purposes, and business-use losses are outside the contemplation of these Terms.
14.4 AI-generated content. Without limiting section 14.1, we do not warrant that the AI-generated content of your report is free from error, and we accept no liability for any loss you suffer as a result of relying on AI-generated content beyond what is reasonable for a self-assessment tool of this kind.
15. Changes to these Terms
We may update these Terms from time to time. The current version is always available at https://ladderofgrowth.io/terms-and-conditions/ and the date of the last update is shown at the bottom. Material changes will be reflected in the date stamp and, where the change materially affects your rights in respect of a purchase you have already made, we will not apply the change retrospectively to that purchase. For purchases you make after a change is published, the version of the Terms in force at the moment of purchase is the version that applies to that purchase.
16. Events outside our reasonable control (force majeure)
We are not liable for any failure or delay in performing our obligations under these Terms where the failure or delay is caused by an event outside our reasonable control — for example, a major outage of a sub-processor (Supabase, Anthropic, GHL, Stripe, A2 Hosting), failure of internet infrastructure, natural disaster, war, civil unrest, government action, or pandemic. Where such an event occurs we will take reasonable steps to mitigate its effects and will keep you informed.
17. General
17.1 Severability. If any provision (or part of a provision) of these Terms is or becomes invalid, illegal or unenforceable under the law of Scotland, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable; if such modification is not possible, the relevant provision (or part of a provision) shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these Terms. 17.2 Third party rights. Save as expressly provided in these Terms, no person who is not a party to these Terms shall have any right under the Contract (Third Party Rights) (Scotland) Act 2017 or otherwise to enforce any term of these Terms. The Contracts (Rights of Third Parties) Act 1999 does not extend to Scotland and is not engaged by these Terms. 17.3 Prescription. Obligations arising under these Terms are subject to the five-year short negative prescription period under the Prescription and Limitation (Scotland) Act 1973 (as amended). Nothing in these Terms is intended to extend or shorten any prescription period otherwise applicable. 17.4 Remedies vocabulary. Where these Terms refer to remedies that have specific English-law names, the following Scots-Law equivalents shall be understood: “injunction” includes interdict (and “interim interdict”); “specific performance” includes specific implement. 17.5 Entire agreement. These Terms, together with the documents they incorporate by reference (the Privacy Notice, the Cookie Policy, and the Refund Policy), constitute the entire agreement between you and us in relation to your use of our websites and your purchase of our assessments. 17.6 No waiver. If we do not insist on strict performance of any of your obligations under these Terms, or if we do not exercise any of our rights or remedies, that does not waive those rights or remedies and does not release you from compliance with those obligations. 17.7 Assignment. You may not transfer your rights or obligations under these Terms to anyone else without our written consent. We may transfer our rights and obligations under these Terms to another organisation provided that doing so does not materially affect your rights as a consumer (for example, on a corporate restructuring or sale of the Ladder of Growth business). We will tell you in writing if this happens.
18. Governing law and jurisdiction
18.1 Governing law. These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the law of Scotland. 18.2 Jurisdiction. Any dispute or claim arising out of or in connection with these Terms or their subject matter (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Scottish courts. If you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in the courts of the part of the United Kingdom in which you are resident. Nothing in this section limits the statutory rights you have as a consumer under UK consumer-protection law. 18.3 UK GDPR / ICO. Your data-protection rights under the UK General Data Protection Regulation and the Data Protection Act 2018 apply throughout the UK and are unaffected by the choice of Scots Law as the governing law of these Terms. You may complain to the UK Information Commissioner’s Office at any time at https://ico.org.uk or on 0303 123 1113. Terms and Conditions last updated: 19 May 2026.